1.2. This Policy describes how we collect, store, use, share and protect your personal information.
1.3. By visiting the Platform and/or registering and/or signing up for the Platform and/or by clicking "I Agree", it will be deemed that you accept the terms of this Policy.
1.5. This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be updated online. We will make all efforts to communicate any significant changes to this Policy to you. However, you are encouraged to periodically visit this page to review the Policy and any changes to it. Each version of this Policy will be identified at the bottom of the page by its effective date.
Please be aware that certain features and or Services of this Platform may not be available to you if you elect not to provide certain personal data. Any personal data you provide to us will be used in accordance with this Policy.
2. Information we collect
3. Why we collect Personal
3.1. The abovementioned personal information is collected for the following purposes:
3.1.1. To provide you the Services;
3.1.2. To respond to your requests or inquiries;
3.1.3. To complete a transaction;
3.1.4. To personalize your experience;
3.1.5. To perform Platform analytics and measure Platform performance;
3.1.6. To track and monitor adverse events and other activities;
3.1.7. To maintain the Platform, including for security purposes.
3.1.8. To improve the quality of the Platform; or
3.1.9. to facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements.
4. How we use the Personal
4.1. To provide you Services: We collect your personal information, including some sensitive information regarding your mental and emotional health during the counselling sessions in order to document what happens during those sessions, and enables the counsellor to provide a relevant and informed service.
4.2. To communicate with you: We collect your contact information in order to provide you information about your transactions with us including access to Platform and counselling sessions attended or your appointment related details. Further, you may subscribe to one of our mailing lists. In these instances, we may use the information that you provide to us to take the steps necessary to respond to your request. Depending on your request, we may collect your contact information (such as your name, mailing address, telephone number, job title).
4.3. To respond to your queries: When you send email or other communications, we may retain those communications in order to process your inquiries, respond to your requests, provide and improve our services.
4.4. To Personalize your Experience: We may collect certain information about you, your preferences, and how you have interacted with us in the past in order to understand your interest in our products and services so that we can best serve you. This may include information about your contact and Service preferences, languages, marketing preferences, and demographic data. In cases where we collect this information automatically, we collect and process this information for our legitimate business interests. In other cases, we will collect and process this information pursuant to your consent.
4.5. Platform Analytics: Where permitted by law, we may combine personal information you provide with other information you've provided to our Platform. Your personal information may be used in order to compile statistics such as the number of clients we see on a monthly basis, the number of males/females, the ages of clients counselled etc. This information may be used to administer, manage or develop our services.
4.6. To run and maintain our Platform: We use this information to secure our Platform, network systems, and other assets. This may include information concerning your IP Address, geographic location, resources you have accessed, and similar information. We collect this information automatically, for our legitimate business interest We also use it to provide anonymous reporting, conduct research, monitor and improve our services.
5. Sharing Your Personal
5.1. We strive to keep your personal information confidential and will place reasonable security controls to protect it. Your personal information will be kept confidential as required under applicable laws.
5.2. We may share/transfer your personal information with/to third parties, provided, we obtain necessary consent from you before the sharing/transferring of such information.
5.3. We may also share personal information with external organizations or individuals if we believe that access, use, preservation or disclosure of the information is reasonably necessary to:
5.3.1. meet any applicable law, regulation, legal process or enforceable governmental request;
5.3.2. detect, prevent or otherwise address fraud, security or technical issues;
5.3.3. protect against harm to the rights, property or safety of our customers or the public, as required or permitted by law.
6. Non-Personal Information:
6.1. Non-personal information is defined as any data that does not personally identify you and may include unique system or hardware identifiers, system or application software, and peripherals.
6.2. Any non-personal information, which when clubbed with personal information becomes personal information, shall be treated as personal information.
6.3. The following is the manner in which we collect, use, share and retain non-personal information.
6.3.1. Collection - You agree that the Platform may collect diagnostic, technical and usage related information for the usage purposes described below.
6.3.2. Usage - The above-mentioned information is gathered periodically to provide and improve the Platform and Services therein, facilitate the provision of software updates, provide support and to verify compliance with the terms of this Policy.
6.3.3. Sharing - As non-personal information does not personally identify you, we may use and disclose non-personal information at our discretion, subject to applicable laws.
6.3.4. Retention - The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all information is deleted in a safe and secure mode.
7. Location Information
7.1. The Platform may access, collect and analyse information related to your location on a regular basis through Bluetooth and Wi-Fi signals and other technologies and data for the performance of the services provided by the Platform and to help improve the design, functionality, performance, and content of the Platform.
7.2. Except in cases where any specific service requested by you require or involve personal identification, the Platform collects location data anonymously and in a form that does not personally identify you. By using the Platform, you agree and consent to transmission, collection, maintenance, processing and use of your location data and queries to provide and improve such services of the Platform.
8. Confidentiality and Security
8.1. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We protect it by maintaining physical, electronic and procedural safeguards. The Platform can only be accessed using Secure Socket Layer (SSL) protocol only. This would enable the data to be encrypted between your computer and server. The SSL is VeriSign Certified.
8.2. We restrict access to your personal information only by employees, affiliates and consultants of the Platform, that too, only on a need-to-know basis in order to provide our Services. These individuals are bound by confidentiality obligations/commitments.
8.3. All personal information gathered during the provision of the Services will remain confidential and secure except when:
8.3.1. It is subpoenaed by a court; or
8.3.2. Failure to disclose the information would place you or another person at risk, or
8.3.3. Your prior approval has been obtained to; or
8.3.4. Provide a written report to another professional or agency (subject to your consent); or
8.3.5. Discuss the material with another person e.g. a parent or employer, only where we believe that sharing of such information is necessary for your own wellbeing.
9. Access, Deletion and
9.1. We take reasonable steps to ensure that your personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data.
9.2. In addition, you have the option to request for deletion of your e-counselling mails from our Platform. These will be archived on a secure system, and you may request for these at any time.
9.3. You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your access to the Platform or your access to certain features and services of the Platform. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
10. Retention And Storage Of
Your Personal Information
10.1. The personal information so collected shall be retained only for a period of 10 (ten years) to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all personal information is deleted in a safe and secure mode.
10.2. We have adopted reasonable security practices and procedures as required under applicable law and have included strategic, operational, managerial, technical and physical security controls to safeguard and protect your data and information.
11. Data Security
11.1. We and our business partners take reasonable steps to protect your personal information we access or receive through this Platform from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless, we makes no guarantee as to the security of your personal information and disclaims, to the fullest extent permitted by law, all liability and damages caused by loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We recommend that you take any available precautions to protect your personal information you submit on this Platform.
12. Contact Details
12.1. If you have any questions about this Policy or security incident to report, please feel free to contact us on our Platform or write to to the Privacy Officer, Roche Diagnostics India Private Limited at 501 B, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai - 400069, Maharashtra, India or at firstname.lastname@example.org
Date of Last Review- 10th October, 2021